Baxter - Made in Italy · 1 day ago
Sr. Specialist, Customer Service Training and Call Quality
Skaneateles Falls, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $82K/yr
1+ years expBaxter is a healthcare company dedicated to saving and sustaining lives. The role involves developing and implementing quality assessment initiatives for customer service training, ensuring compliance with regulatory requirements, and managing documentation related to training and quality programs.
Consumer GoodsFurnitureManufacturingRetail
No H1B
Responsibilities
Administer process audits, with recommendations for refresher and ongoing training
Distribute quality communications to Customer Service Organization
Provide feedback to supervisors on identified performance issues through quality assessments and training valuations
Maintain a well-documented quality program
Identify needed changes to training materials to keep current with actual practices
Help in creation and updates of SOP documentation and coordination with quality systems
Create/Maintain tools that facilitate and improve ability to follow procedures (tools, checklists, forms, etc.)
May provide coaching, training, new hire phase-in, and day to day activity to peers or other department employees related to quality initiatives
Support projects with creation of process documentation and any necessary training
Collaborate with Process Owners on process documentation and changes
Participate on special projects as assigned
Qualification
Required
Bachelor's degree or 1-3 years equivalent work experience
Ability to work cohesively with other functions
Ability to work in a constantly changing environment
Ability to lead, motivate and educate (one-on-one and with groups)
Requires excellent customer service skills
Coaching/training experience
Demonstrated performance displaying initiative, organization, analytical and problem solving skills
Ability to work independently
Solid organizational skills
Good presentation and group facilitation skills
Ability to read, interpret, follow and write Standard Operating Procedures (SOPs)
Attention to detail
Excellent written documentation skills
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter - Made in Italy
Baxter is an Italian company founded in 1990 in that cultural and territorial melting pot where the high-end furniture production experience of Brianza meets the knowledge of design capital Milan, hub of Italian creativity.
51-200 employees
Funding
Current Stage
Growth StageRecent News
EIN Presswire
2026-01-22
Medical Device Network
2026-01-19
Company data provided by crunchbase