UPMC · 23 hours ago
Supervisor, IT
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
7+ years expUPMC is a healthcare provider seeking a Supervisor for their IT department. This role involves supervising day-to-day operations of a functional team, ensuring quality service delivery, and collaborating with various teams to implement technology solutions.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Supervises a team as part of a technology operations program. Completes performance evaluations and coaches/mentors staff. Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts. Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions. Creates and applies process improvement to increase product and service quality to achieve business objectives. Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Provides input on budget planning
Assures quality of information through business case and solution testing; validate results to initial business needs. Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications. Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Proficiently applies IT methods, professional knowledge, and UPMC standards and practices. Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects. Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors. Acts as primary point of contact for team's Disaster Recovery Plan
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience
Professional knowledge of IT methods
Proficient understanding of IT strategy and how it relates to business objectives
Ability to successfully supervise projects to completion on time and within budget
Ability to make decisions or recommendations based on various types and amounts of information
Act 34 required
Preferred
IT help desk support experience or IT leadership experience preferred
Call center experience strongly preferred
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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