Wm. Henderson Plumbing Heating and Cooling · 1 day ago
Dispatcher
Wilmington,DE,US
Full-time
Onsite
Entry Level
$20/hr - $24/hr
2+ years expWM Henderson is a dynamic, rapidly-growing HVAC and Plumbing company seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team. The role involves scheduling and dispatching HVAC Service and Plumbing Technicians, providing exceptional customer service, and managing ticket information accurately.
Building MaintenanceCommercialConstructionCustomer ServiceResidential
Responsibilities
Scheduling and dispatching HVAC Service and Plumbing Technicians
Reviewing and optimizing routes
Answering incoming phone calls (existing customers)
Providing exceptional customer service
Making sure all ticket information is entered in the computer correctly
Creating dispatch numbers for all parts ordered
Following up on part orders
Scheduling appointments for part installation
Qualification
Required
a minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to 'think on your feet' to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
Preferred
dispatch experience
Benefits
Medical, dental, vision, prescription drug coverage
Company supplied life insurance
Paid vacation
Paid holidays
401(k) plan with employer match
Company
Wm. Henderson Plumbing Heating and Cooling
Wm. Henderson Plumbing Heating and Cooling has been providing quality plumbing, heating, cooling service, and customer services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Geiger
CEO
Company data provided by crunchbase