JPMorganChase · 1 day ago
Technology Support III - Application Support
Tampa, FL
Full-time
Onsite
Mid Level
3+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member in Corporate Investment Bank - Payments Technology, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions.
Asset ManagementBankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborates closely with Payment Technology Development, Operations, and relevant Business teams
Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
Organize and distribute team workload to help achieve various service levels
Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proficiency in SQL and understanding of relational database concepts
Familiarity with Unix/Linux operating systems and shell scripting
Understanding of data structures, algorithms, and performance optimization principles
Excellent verbal and written communication skills to communicate to wide audiences, including senior leadership
Preferred
Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud (AWS)
Previous experience working banking or finance industry
Experience building/configuring observability in tools such as Dynatrace, Datadog, Grafana, etc
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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