Liberty Mutual Insurance · 8 hours ago
Senior Claims Resolution Specialist, Personal Property
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$67K/yr - $108K/yr
3+ years expLiberty Mutual Insurance is seeking a Senior Claims Resolution Specialist for their Large Loss Claims Property team. In this role, you will manage, investigate, and resolve assigned Property Contents claims, ensuring quality customer service and effective communication with policyholders and vendors.
FinanceFinancial ServicesInsurance
Responsibilities
Responsible for claims handling personal property losses to include large loss
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing
Develops expert list/websites for various product categories
Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation
Documents the file accordingly
Provides quality customer service
Provides insured with policy information to include coverage, limitations, replacement or ACV options
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed
Attends product seminars/shows to build personal property expertise
May be called upon for catastrophe duty
Qualification
Required
Strong written and oral communications skills required
Good interpersonal, analytical and negotiation skills required
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 3-5 years of directly related experience
Ability to obtain proper licensing as required
Preferred
Customer service experience preferred
Knowledge of coverages provided within various homeowner policies
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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