The Huntington · 2 days ago
Reception Associate
Los Angeles, CA
Part-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrThe Huntington is a collections-based research and educational institution dedicated to the arts, humanities, and botanical science. The Reception Associate plays a crucial role in providing exceptional customer service and support to visitors, handling inquiries via phone, email, and in-person interactions.
Education
Responsibilities
Operates multiple line telephone system, answering and directing calls to appropriate individuals/departments
Provides accurate information to callers, working courteously and effectively with the public, staff, volunteers, vendors, and outside organizations
Greets guests to the visitor services center and provides information to public, members, and staff guests. May process reservations for guests entering the grounds and guide guests to different areas as needed
Supports Membership and Visitor Services with email inquiries, voicemail, membership and ticket transactions and reservations, as well as dining inquiries. Utilizes multiple software; Nextiva, Freshdesk, Ticketure, Raisers Edge, and MS Office Suite to research and answer inquiries
Aids in responding reception email address and all Huntington event related questions
Logs lost and found items, logging and contacting owners when possible
Issues out locker keys for items prohibited by security and maintains locker cleanliness. Aids in locker inspections when items are left behind, and contacts visitors when keys are not returned. Assists with checking in large/oversized items while visitor is on the grounds
Works closely with Manager, for latest information on events, event reservations, and daily questions
Assists with wheelchair loan distribution, returns and waitlist
Maintains cleanliness, organization, and supply of reception window. Services the comment box, forwarding correspondence to Manager
Assists with a variety of administrative assignments, mailings, special events, and drive a golf cart as needed
Qualification
Required
High School diploma or GED
Excellent verbal and written communication skills and the ability to communicate complex information over phone and email concisely
Energetic and positive attitude with exceptional interpersonal skills, handling all situations with tact, a professional demeanor, accuracy, and attention to detail
Experience with de-escalation methods
Ability to manage multiple incoming calls with speed and efficiency
Punctual and dependable
Ability to work independently and make good judgment
Available to work weekend/weekday shifts as needed/requested and holidays
Troubleshoots concerns, creates solutions and reports to the Reception and Visitor Services Manager or appropriate staff when necessary
Sensitivity to working with diverse audiences
Preferred
Some college-level coursework
Knowledge of Microsoft Office, donor database software and ticketing software experience a plus
Ability to adapt to changing situations and circumstances
Ability to lift, move, or pull up to 30 lbs
Experience working in a non-profit, museum setting or ticket sales servicing
Benefits
Considerable paid time off, including annual leave, sick leave, and holidays
Discounts for staff in The Huntington Store and restaurants
Free admission to various museums and cultural institutions
Free passes each month to welcome family and friends to visit the grounds
Company
The Huntington
Our world-renowned collections support scholarship, foster learning, inspire creativity, and offer transformative experiences for a community of the curious.
Founded in 1919
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sarah Thomas
School Programs & Partnerships Manager
Recent News
San Gabriel Valley Tribune
2023-03-04
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