audiio · 1 day ago
Senior Customer Support - Remote
United States
Full-time
Remote
Mid, Senior Level
3+ years expAudiio is rapidly shaping the future of music licensing, serving filmmakers and creators across 100+ countries. As a Senior Customer Support Rep, you will oversee and provide exceptional support to our customers, ensuring satisfaction and addressing inquiries or concerns in a timely manner.
Music
Responsibilities
Oversee and provide exceptional support to our customers
Ensuring satisfaction and addressing inquiries or concerns in a timely manner
Manage daily inquiries from technical support issues
Create tickets for technical issues
Quickly communicate solutions to customers
Collaborate across internal teams to continuously improve the customer experience
Help refine internal processes
Contribute to the optimization of support strategies
Qualification
Required
3+ years of experience in SaaS or subscription plan business models
Strong working knowledge of Stripe, PayPal, Excel, Slack, Jira/Asana
Comfort managing a high volume of daily inbound inquiries
Proficiency in Technical Support and Analytical Skills to troubleshoot problems and identify patterns in customer feedback
Ability to prioritize tasks effectively and handle multiple responsibilities in a fast-paced environment
Preferred
Bachelor's degree or equivalent work experience in customer-focused roles preferred
Company
audiio
Audiio is a music and sound effects platform
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bodie Leonard
Co-Founder
Clay Jones
Co-Founder
Recent News
2025-12-09
2025-09-12
Company data provided by crunchbase