Intuit · 2 days ago
Manager (M1) – Customer Supportability (T2-IES)
Mountain View, CA
Full-time
Onsite
Senior Level
$116K/yr - $156K/yr
5+ years expIntuit is looking for a highly technical, customer-obsessed Senior Manager to lead a team in their Enterprise Suite operations. This role focuses on enhancing the customer experience and operational excellence while managing a distributed team of technical specialists and driving data-driven decisions.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains
Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes
Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics
Champion career development, mentoring, performance management, and team enablement
Serve as a technical authority and escalation point for complex customer and support issues
Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions
Partner closely with mid-market stakeholders to improve supportability across assisted experiences
Drive initiatives that enhance customer resolution rates and reduce friction in the support journey
Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action
Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps
Build strong relationships across product, customer success, and cross-functional business partners
Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies
Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics
Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics
Drive initiatives that promote scalability, automation, and repeatability of support processes
Qualification
Required
Bachelor's degree or equivalent experience in a technical or business-related field
5+ years of leadership experience, with at least 3 years managing high-performing technical teams
Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams
Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment
Deep understanding of SaaS platforms, customer support systems, and customer success best practices
Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences
Demonstrated experience in driving cross-functional alignment, developing internal strategies, and delivering results that directly improve the customer experience
Preferred
Experience in mid-market support, internal communications, or supportability strategy is strongly preferred
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$14.32BKey Investors
JP Morgan ChaseKleiner Perkins,Sierra Ventures,Technology Venture Investors
2026-01-30Post Ipo Debt· $5.8B
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Marianna Tessel
Chief Technology Officer
Recent News
2026-02-07
Company data provided by crunchbase