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Bilingual Spanish Customer Service Representative jobs in United States
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Express Employment International · 1 day ago

Bilingual Spanish Customer Service Representative

positionHauppauge, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $20/hr
Express Employment Professionals is seeking a dedicated Bilingual Customer Service Representative to join their dynamic team. This role involves handling customer inquiries in both English and Spanish, providing solutions, and ensuring a positive experience for clients.
Staffing & Recruiting

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and the second language
Assist clients with product information, order processing, and issue resolution
Manage data entry tasks accurately within our customer relationship management (CRM) system
Handle outbound calling to follow up on customer requests or surveys
Maintain detailed records of customer interactions and transactions
Provide support for client services, including troubleshooting and problem-solving
Uphold excellent phone etiquette and communication standards at all times
Collaborate with team members to improve service processes and customer satisfaction levels

Qualification

Bilingual proficiencyCustomer support experienceMicrosoft Office SuiteData entry accuracySales techniques knowledgeCommunication skillsOrganizational skills

Required

Fluent in English and at least one additional language
Strong communication skills, both verbal and written
Experience in customer support or call center environments
Knowledge of sales techniques and client service strategies
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
Data entry accuracy with fast typing speed
Ability to analyze customer needs and provide appropriate solutions
Excellent phone etiquette and outbound calling experience
Strong organizational skills with attention to detail and analysis capabilities

Company

Express Employment International

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Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
dateFounded in 1983
location
Oklahoma City, OK, US
people-size10001+ employees
web-link
http://www.ExpressPros.com

Funding

Current Stage
Late Stage

Leadership Team

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Bob Funk Sr.
Co-Founder, President and Board Member
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ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
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Recent News

Express Employment Professionals
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2025-10-03
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2025-09-24
PR Newswire
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2025-09-24
Company data provided by crunchbase