New York City Department of Consumer and Worker Protection · 9 hours ago
Senior Customer Service Representative
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$47K/yr - $53K/yr
1+ years expThe New York City Department of Consumer and Worker Protection (DCWP) is dedicated to enhancing the economic lives of New Yorkers. They are seeking a Senior Customer Service Representative to join the Intake team, responsible for reviewing and processing license applications, providing high-volume customer service, and assisting applicants with interagency communications.
Government Administration
Responsibilities
Review and process DCWP license applications and all relevant documentation
Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants
Check records for accuracy of information and for conformity with established policy and procedures
Monitor and provide coaching to other staff
Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned
Provide high-volume customer service to licensing applicants in person and via phone
Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
Answer telephone calls, emails and written correspondence and communicate applicant information
Attend seminars, meetings and/or trainings
Follow all division and agency policies and procedures
Perform all relevant and related Licensing tasks as assigned when needed
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred
Computer literate (MS Word, Excel & Outlook)
Detail oriented
Professional demeanor
Strong oral and communication skills
Organized
Self-motivated
Fluency in a language in addition to English a plus
Benefits
Public Service Loan Forgiveness
Company
New York City Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase