BlackRock · 20 hours ago
Client Success Manager (CSM)-Associate
New York, NY
Full-time
Hybrid
New Grad, Entry LevelBlackRock is a leading investment management company dedicated to helping people achieve financial well-being. The Client Success Manager (CSM) will act as the primary service owner for assigned clients, focusing on proactive engagement, service performance, and continuous improvement.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Client Experience & Relationship Management: - Act as the primary service representative. - Lead service reviews, VIP touchpoints, and client engagement. - Track all client interactions in ServiceNow
Service Ownership & Execution: - Own service metrics and client queues. - Triaging critical inquiries and managing escalations. - Ensure timely resolution and minimize backlog
Continuous Improvement & Inquiry Reduction: - Identify opportunities for efficiency and self-service. - Partner with Product and Engineering to improve workflows
Cross-Functional Collaboration: - Work closely with CSS, PEs, ACE, ACT, Data, and Product. - Ensure seamless handoff and operational consistency
Coaching & Capability Building: - Support CSS development and knowledge sharing. - Foster a high-performing, client-first culture. Success Metrics: - Strong client sentiment scores - Reduced escalations and backlog - Effective queue hygiene and workflow adherence - High-quality communication and ownership
Qualification
Required
Strong client service orientation and communication skills
Ability to prioritize effectively and manage high-pressure situations
Prior experience in client service, operations, or financial services
Preferred
Familiarity with Aladdin tools, workflows, and ServiceNow preferred
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
Founded in 1988
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Mike Strug
Vice President
Trevor Frazier
Vice President
Recent News
2026-02-06
Venture Capital Firms
2026-02-06
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