Michigan Humane · 2 days ago
Clinic Customer Service Assistant Manager
Detroit - Detroit, MI 48211
Full-time
Onsite
Entry, Mid Level
1+ years expMichigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. The Clinic Customer Service Assistant Manager assists management with the daily operations of the clinic and its staff while fostering a positive, compassionate, customer-centric environment.
Veterinary
Responsibilities
Oversee day-to-day duties of the veterinary clinic receptionists, ensuring a positive, customer centered environment for all staff and clients
Assist veterinary receptionists in providing prompt and professional customer service, ensuring all Michigan Humane standards of customer support are met
Deliver guidance and support to staff by providing direction, coaching, and training
Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments
Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments
Qualification
Required
A high school diploma or equivalent
1-2 years of relevant experience, including at least 1 year in a customer service role
Preferred
Prior supervisory or team lead experience preferred
Benefits
Competitive salary and benefits
Medical, Vision, and Dental Insurance
403(b) Retirement Savings Account
Opportunities for professional development, growth, and continuing education
A positive and collaborative work environment
Work-life balance and flexible working hours (compressed work schedule option!)
Paid Time Off & Holidays
Human & Pet Bereavement
Clinic discounts to up to 75% off services for your own pet(s)
Relaxed dress code
Wellness program with professional counseling services available to employees
Animal food discount
Free or discounted adoption fees to adopt a new friend.
Sabbatical Policy
Uniform Allowance
Paid Parental Leave
Yearly performance reviews & employee engagement surveys
Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program
Company
Michigan Humane
Founded in 1877, Michigan Humane is the state's oldest and largest animal welfare organization.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Banfield Foundation
2023-06-15Grant
Leadership Team
Matthew Pepper
President and Chief Executive Officer
Laurel Branstrom
HR Business Partner
Recent News
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