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EPI Marketing Services · 8 hours ago

Customer Service Representative

Battle Creek, MI

Full-time

Onsite

New Grad, Entry Level

EPI Marketing Services has been providing marketing solutions for over 50 years, partnering with renowned brands. They are seeking a Customer Service Representative to address customer inquiries, provide support, and ensure satisfaction by resolving issues efficiently.

AdvertisingMarketing

Hiring Manager

Chad Labadie

Responsibilities

Responding to customer communication promptly

Managing orders

Tracking shipments

Maintaining strong client relationships

Working closely with internal teams to ensure a seamless customer experience

Upholding EPI's high service standards

Qualification

Customer service experienceCRM systems proficiencyCommunication skillsProblem-solving skillsInterpersonal skillsTeam collaboration

Required

Experience in customer service, customer support, and ensuring customer satisfaction

Skills in enhancing customer experience and providing excellent support for client needs

Strong communication, problem-solving, and interpersonal skills

Ability to work collaboratively in a team-oriented environment

Proficiency in relevant software tools and customer relationship management (CRM) systems

High school diploma or equivalent required

Preferred

Previous customer service or account management experience is a plus

Additional education is a plus

Company

EPI Marketing Services

EPI Marketing Services deals with custom marketing solutions that help business partners in continuous improvement.

Founded in 1959

Battle Creek, Michigan, USA

501-1000 employees

https://epiinc.com

Funding

Current Stage

Late Stage

Leadership Team

Robert Palermo

Chief Technology Officer

Tim Czerney

Chief Financial Officer

Company data provided by crunchbase