City of New York · 18 hours ago
Neighborhood Administrator
Bronx, NY
Full-time
Onsite
Senior Level, Lead/Staff
$94K/yr - $170K/yr
8+ years expThe City of New York is seeking a Neighborhood Administrator for the New York City Housing Authority (NYCHA), the nation’s oldest and largest public housing authority. This role involves comprehensive oversight management of a portfolio of NYCHA properties, ensuring effective property management, maintenance, and resident relations while adhering to regulatory compliance.
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Responsibilities
Oversee Property Managers including all aspects of property management & maintenance
Under the oversight of the Borough VP, take a leading role in responding to urgent or emergency issues affecting the properties within the Neighborhood portfolio
Ensure that Property Management teams are effectively collecting monthly rents, fees and any arrears, and ensuring that residents are in compliance with their annual certification requirements. This includes building strong relationships and strategies with residents, as well as City agencies and other organizations that may offer rental assistance to residents in need
Ensure that staff within the neighborhood are adhering to NYCHA’s rules and regulations and providing excellent customer service and, where staff fall short, working with HR and other departments to ensure that staff are held accountable and make necessary improvements to work performance and customer service
Regularly visit all managed properties to ensure consistent on-site staff compliance with NYCHA policies, procedures, and industry regulations
Ensure exterior and grounds of properties are clean and safe
Maintain performance standards, review and approve detailed operational goals for each property
Help identify improvement areas and aids in developing measurable plans of action for accomplish the work. Initiate any corrective steps to modify or correct performance problems
Ensure that all property sites properly prepare for and meet established HUD INSPIRE mandates
Oversee the development of site operating budgets in conjunction with each housing manager. Exercise prudence in budget planning in accordance with Asset Based Budgeting and administration. Monitor the actual versus budgeted expenditures for all sites monthly to ensure prudent budgetary control
Maintain positive management/resident relations through the tenant association officers and members
Meet regularly with property managers, tenant association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner
Ensure policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions
Oversee Neighborhood Planning & Procurement Functions
Oversee management of Neighborhood Planner
Ensure proper sequencing & scheduling of skilled trade appointments
Coordinate with Deputy Director of Skilled trades, Skilled Trade Administrators, and Skilled Trade Supervisors to facilitate responses to resident repair needs
Lead identification of specialized maintenance services or vendor provided services to address property conditions
Provide oversight on use of vendor services, including reviewing certain requisitions and invoices to ensure provision of services as requested
Provide an example of excellent customer service and resident respect
Train and mentor on-site staff to follow established Authority policies and procedures when dealing with units and residents
Participate in on-call duty rotation as required and additional emergency response as needed
Escalate and elevate issues from properties to Borough Vice President for guidance and support
Qualification
Required
A four year high school diploma or its educational equivalent, plus eight years of supervisory experience in the operation, repair and maintenance of large tenanted buildings; four years of which must have been in responsible charge of properties having not less than seven maintenance and operations employees and at least 18 months of which must have been in an administrative capacity
Education and/or experience which is equivalent to '1' above. However, all candidates must have at least four years of experience in responsible charge of properties having not less than seven maintenance and operations employees, at least 18 months of which must have in an administrative capacity
Preferred
Strong leadership and staff development skills ability to perform data analysis and prepare high-quality executive level reports proficient with computer applications, including the MS Office Suite
Effective problem solver with the ability to negotiate solutions, work well in a fast-paced environment prioritize assignments maintain professional and positive attitude
Demonstrated accuracy, thoroughness and commitment to quality work excellent attendance and punctuality
Ability to recognize the nuances of business situations makes sound business decisions expeditiously, with limited information address controversial topics with tact and diplomacy maintain consistent overall focus on outcomes
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes Department of Housing and Urban Development (HUD) rules and regulations applicable to property management
Knowledge of agencies that provide assistance and services to residents, including some knowledge of eligibility requirements
Excellent written and oral communication skills attention to detail accurate and capable of creating and delivering persuasive business communications
Benefits
A choice of medical coverage plans
Deferred compensation plans
A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
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