Hope the Mission · 2 hours ago
Assistant Program Manager - DMH Van Nuys
Van Nuys ABH, Van Nuys, CA, US
Full-time
Onsite
Senior Level
$0/yr - $75K/yr
5+ years expHope the Mission provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. The Assistant Program Manager leads and oversees all programmatic and operational functions for the DMH Van Nuys site, ensuring compliance with best practices and providing leadership to shelter support staff.
Non-profit Organization Management
Responsibilities
Provide overall direction and oversight of all programmatic components including accurate, up-to-date, data collection, quality assurance, and contract management adhering to guidelines set for in the Scope of Work. Includes but is not limited to:
Manage timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes
Ensure program/contract compliance as per guidelines and requirements mandated by the programs, regularly reviewing logs, records, and data
Conduct regular file reviews to ensure the accuracy and integrity of all documentation
Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques
Ensure implementation of housing first, harm reduction, and trauma-informed care methodologies when appropriate
Oversee the development, enhancement, delivery, and modifications (as needed) of services provided, adjusting when necessary
Oversee implementation of problem-solving strategy, interventions, and screening tools
Oversee provision of emergency service referrals (domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate
Oversee and manage all staff and the corresponding job duties assigned to each position
Serve as an agency representative at professional and community meetings such as working/planning groups, coalitions, etc.; attend various community meetings as directed by the supervisor
Collaborate/participate in fundraising efforts to support program operations as needed
Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements
Provide training and support to staff
Assist in the development of written rules, procedures, and program guidelines
Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, and other reports as directed
Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons
Attend staff meetings, case conferences, and training workshops. and community meetings as needed
Ready to sub another’s role if needed due to absence
Update monthly OSHA forms
Monitor the medication cabinet and review all medication records
Review shift reports to monitor staff performance and compliance
Follow-up on all incident reports and Grievances
Conduct and participate in training for the Program staff
Ensure that the property and its surroundings is well maintained and clean
Regularly inspect bathroom facilities to verify clean, sanitary conditions
Report any maintenance issues or need for repairs to the supervisor in a timely fashion
Regularly inspect units, dorms, and rooms, to ensure they are in working order
Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance
Submit all supply orders to the supervisor in a timely fashion
Assist with coordination of resident chores and assignments; oversee the maintenance of shelter linen, clothing, and supply rooms
Ensure monthly safety and fire drills are conducted
This position may require site relocation at the agency’s discretion
Performs any other duties, projects, and responsibilities the Program Manager assigns
Work in collaboration with the outsourced security guard to ensure the safety of participants, staff, volunteers, and visitors on the property
Trains staff on the use of security and surveillance systems
Observe department guidelines to conduct personal business during breaks and lunch hours
Project a positive professional image and adheres to the organizational dress code
Self-identify potentially unsafe systems/processes/situations and takes the initiative to report to the Program Manager
Observe department guidelines concerning absences and report such absences in accordance with departmental procedures
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team, and supporting staff
Qualification
Required
Bachelor's degree in the social sciences or closely related field
Five years of housing and homelessness program-related experience
One year of supervisory or management-level experience
Any equivalent combination of experience and education that provides the applicant with the desired knowledge, skills, and ability required to perform the work
Commitment to working with homeless individuals in a harm-reduction, trauma-informed care setting
Strong interpersonal skills and sensitivity towards individuals experiencing a crisis
Computer literacy - Microsoft Office Suite, HMIS
TB test required
Employment eligibility verification
Tuberculosis and drug test
Fingerprint live scan background
Ability to work flexible hours which include evenings and weekends
Ability to cover any site location as needed by Agency
Driving is an essential function of this position
Must have reliable transportation
Must have a valid CA Driver's license
Must provide proof of vehicle insurance coverage
Must be able to qualify for HOTV's commercial insurance coverage
Ability to lift up to 25 lbs
Preferred
Spanish preferred
Company
Hope the Mission
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase