Cobalt · 9 hours ago
Client Service Specialist
Rocky Hill, CT
Full-time
Onsite
Entry, Mid Level
$43K/yr - $53K/yr
2+ years expCobalt is a fast-growing B2B services and payment technology agency based in Rocky Hill, CT. They are seeking a Client Service Specialist to provide exceptional Tier-1 and second-line support and relationship management to their client portfolio, ensuring client satisfaction and optimizing account performance.
Cloud SecurityEnterprise ApplicationsPenetration TestingSaaSSecurity
Responsibilities
Provide Tier-1 & 2 support to SMB clients via phone, email, and occasional on-site visits
Resolve complex service inquiries in collaboration with internal teams (sales, deployment, development)
Ensure client satisfaction by educating users, resolving payment and technical issues, and optimizing account performance
Deliver clear, proactive communication on topics such as pricing, funding workflows, eCommerce tools, and product usage
Assist in client retention by deepening the use of Cobalt systems and identifying opportunities for growth or additional services
Maintain accurate and up-to-date client records in CRM and ticketing systems
Provide guidance on product features, reporting tools, and onboarding workflows
Support on-site POS installations, live demos, and issue resolution as needed
Qualification
Required
2–3 years of experience in customer service, client support, business development, or account management
Familiarity with payment processing, POS systems, Computer Networking and/or SaaS platforms
Experience using multiple systems (CRM, ticketing, reporting) to research and resolve customer issues
High school diploma or equivalent education
Strong communication, follow-through, and analytical skills
Must be located in Connecticut and comfortable with occasional in-state & out-of-state travel using company vehicles
Preferred
Associate's degree or higher
Experience in payment technology, financial services, or software support
Understanding of merchant services, POS terminals, eCommerce platforms, or APIs
Ability to explain technical concepts to non-technical users
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Paid training
Company
Cobalt
Cobalt is a PtaaS platform for security and development teams as well as infuses manual security testing with transparency.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$36.97MKey Investors
Highland EuropebyFounderseLab Ventures
2020-08-20Series B· $29M
2018-05-02Series A· $5M
2016-08-17Seed· $1.5M
Leadership Team
Jacob Hansen
Co-founder and Board Member
Jakob Storm
Co-founder and Chief Product Architect
Recent News
Business Wire
2026-01-22
2026-01-20
Alchemist Accelerator
2026-01-02
Company data provided by crunchbase