SymplyFi · 1 day ago
Technical Support Analyst
Atlanta, GA
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
2+ years expSymplyFi is currently seeking several Technical Support Analysts to work full-time onsite in their Atlanta Office. This L1 tech support role involves providing telephone-based Technical Support for the SymplyFi platform, including troubleshooting network connectivity issues and documenting customer support tickets.
Information TechnologyInternetNetwork SecurityTelecommunications
Responsibilities
Work full-time onsite, in the office, as scheduled - including weekend shifts
Create and document helpdesk support tickets to track customer issues
Follow documentation & workflow procedures to troubleshoot, resolve or escalate customer issues
Remotely troubleshoot Layer 1, 2 and 3 network connectivity issues
Remotely troubleshoot and resolve network issues with customer end-user devices including POS, Windows/MAC PCs, tablets and VoIP phones
Monitor customer site status dashboard and proactively respond to outages
Qualification
Required
2 years of telephone based customer service or IT helpdesk experience
2 years of experience with PC network & Internet connectivity troubleshooting using ping, traceroute, cable tracing, DNS lookup (School, Certification or Personal home lab experience is ok)
Basic TCP/IP networking knowledge from school or IT certification including IP addresses, TCP/UDP ports, MAC Address, ARP, DHCP, DNS, IP subnetting & Ethernet
Excellent customer service and communication skills - enjoys helping non-technical users resolve IT issues
Positive, outgoing service oriented disposition - enjoys working with diverse customers over the phone
Available to work weekends and 2nd shift (11am to 8pm) as scheduled
Preferred
Experience working in the restaurant, hospitality or retail industry
Experience with retail technologies like POS systems
Benefits
Medical, Dental, Vision Insurance
Paid holidays
401K with Matching
We pay for your IT certification exams.
Company
SymplyFi
SymplyFi is an IT company that offers a single platform for businesses to handle phone, Internet, network security, and IT services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase