Zero Zone · 1 day ago
Customer Service Coordinator
ZZI North Prairie - North Prairie, WI 53153
Full-time
Onsite
New Grad, Entry Level
$22/hr - $28/hr
0+ years expZero Zone is a manufacturer of refrigerated and frozen food display cases and refrigeration systems. The Customer Service Coordinator will support contract service customers by providing customer service and problem-solving skills to ensure satisfaction through prompt action and follow-up.
Manufacturing
Responsibilities
Dispatch service requests for contract customers
Provide dispatching/invoicing information to contract customers or Sales Department
Review service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement
Have an understanding contract warranty/service agreement
Relay new service contractors for contract warranty/service work
Assemble proper documentation of billing/invoicing information for customers
Assist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer’s satisfaction
Review service bills for customers with contract warranty/service agreement
Assist in maintaining of spreadsheets for customers with contract warranty/service agreements
Understand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements
Maintain files of the orders placed by customers with contract warranty/service agreements
Develop understanding of IFS and how it relates to their position within company
Other duties as assigned
Qualification
Required
High School Diploma / GED
6 months of relevant experience and/or training
Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor
Safety toe shoes and safety glasses are required while in production areas
Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds
Benefits
Vacation and Personal Hours (after only 30 days!)
Competitive Wages
Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
401k and Profit Sharing
10 Paid Holidays
Flexible Schedules
Casual Dress Code
Wellness Programs and Incentives
Steel Toe Reimbursement
Employee Engagement Programs
One-time Home Computer Reimbursement
And more!
Company
Zero Zone
Zero Zone is a supermarkets company that manufactures refrigerated display cases and refrigeration systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Kormanik
Chief Executive Officer
Company data provided by crunchbase