Ludlum Measurements, Inc. · 3 hours ago
Technical Support Specialist
Draper, UT
Part-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrLudlum Measurements, Inc. is seeking a part-time Technical Customer Support Specialist to join their dedicated team. This role involves providing frontline customer service and technical support for radiation detection and monitoring products, ensuring compliance with U.S. regulatory requirements.
ElectronicsIndustrialManufacturing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide frontline customer service and technical support to both external customers and internal teams
Respond to product, service, and technical inquiries via phone and email
Process customer orders, returns, and related documentation accurately
Resolve customer concerns and complaints, escalating issues as appropriate
Create and escalate technical support tickets to Technical Support Representatives when needed
Assist with warranty services, billing questions, and general account support
Support logistics coordination and order fulfillment activities
Perform additional administrative and operational tasks as assigned
Qualification
Required
High school diploma or equivalent
Must be a U.S. Citizen and eligible to obtain a U.S. Security Clearance
Basic troubleshooting experience and strong interest in technical support
Proficiency with MS applications (Word, Excel, Outlook; Access preferred)
Strong phone-based customer service skills, including active listening and clear communication
Ability to remain calm, professional, and solution-focused when assisting stressed or upset customers
Reliable, punctual, and responsive to customer and internal requests
Strong aptitude for learning new software applications and technical concepts
Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively
High attention to detail and commitment to accuracy
Strong critical thinking and problem-solving abilities
Adaptable and able to work effectively in a fast-paced environment with changing priorities
Exercises sound judgment while following company policies and procedures
Preferred
Prior experience in a customer support or customer service role
General IT knowledge or technical support experience
Familiarity with CRM systems and customer support best practices
Basic understanding of electrical systems or electronics is a plus
Company
Ludlum Measurements, Inc.
Ludlum Measurements is an electronic manufacturing company manufacturing radiation detection equipment.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.67MKey Investors
National Science Foundation
2019-11-01Grant· $0.67M
Recent News
2023-12-26
2023-12-26
2023-12-26
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