Givaudan · 13 hours ago
Customer Care Representative
Budd Lake, NJ
Full-time
Hybrid
Entry Level
$60K/yr - $75K/yr
2+ years expGivaudan is a global leader in food innovations and fragrance solutions, dedicated to enhancing human experiences. The Customer Care Representative will serve as the central link between customers and various teams, ensuring efficient order management and building strong customer relationships.
FlowersManufacturing
Responsibilities
Build Customer Care strategy and follow global guidelines
Identify opportunities for improvement in Customer Care and participate in projects when relevant
Provide support for assigned customers and affiliates to meet order requirements and escalate issues
Work with the customer care team on customer relationship and delivering customer experience
Daily communication and collaboration with customers, operations, and sales
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Manage customer expectations and building relationships
Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
Ask for and act upon Customer feedback
Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements
Provide coverage and support accounts for other team members
Know how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improve New customer experience
Qualification
Required
High School or Secondary Education
Associate or University Degree
Languages: English and other language(s)
2-3 years in the industry including customer-facing role
Knowledge of SAP and associated processes
Microsoft Office expertise
Demonstrated Customer Relationship Management
Basic Inventory Management knowledge
Understanding of Shipping Terminology
Knowledge of Lean/Six Sigma, (white/yellow belt)
Benefits
Medical
Dental
Vision
Family leave
High matching 401k plan
Company
Givaudan
Givaudan develops and manufactures products across fragrance & beauty and taste & wellbeing.
10001+ employees
H1B Sponsorship
Givaudan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$581.65M2025-09-02Post Ipo Debt· $581.65M
2003-03-14IPO
Leadership Team
Gilles Andrier
CEO
Stewart Harris
Group CFO
Recent News
2026-02-05
Company data provided by crunchbase