Cognizant · 14 hours ago
Manhattan Active/WMOS Consultant - 00067543381
Groveport, OH
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expCognizant is hiring a Warehouse Management Consultant to lead support efforts for Manhattan Active Warehouse Management and Manhattan Warehouse for Open Systems. This client-facing role focuses on ensuring system stability, resolving issues efficiently, and driving innovation in supporting and implementing warehouse management solutions for its clients.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Responsible for supporting multiple warehouse sites, balancing complexity to ensure processes are scalable and cost-effective
Troubleshoot issues, perform root cause analysis, and coordinate resolution efforts between business teams and product vendors (e.g., Manhattan, MHE, Kronos, etc.)
Provide functional support, analysis, and configuration for Manhattan WM Active/WMOS solutions to meet business requirements
Excellent presentation and communication skills, capable of conveying complex technical topics to non-technical audiences
Collaborate effectively across business units, IT managers, and cross-functional teams
Monitor and manage onsite-offshore coordination, AVM SLAs, ticket escalations, and drive best-in-class process adoption
Support coverage, monitor incoming tickets and provide functional support, analysis, and configuration on Manhattan WMS based on the tickets to achieve business needs
Deliver high service performance through effective RCA and timely fixes
Evaluates customer feedback to develop quality improvement processes
Qualification
Required
Customer-focused Manhattan WMS consultant with 5–7 years of experience in implementing and supporting WMOS & MAWM systems, with strong communication skills
Excellent presentation and communication skills, capable of conveying complex technical topics to non-technical audiences
Collaborate effectively across business units, DC operational users, Client IT managers, and cross-functional teams
Analyze customer feedback to drive quality improvement initiatives
Manage coordination between WMS, integration teams, and other stakeholders
Proven success working in a highly matrixed global environment with vendors, service providers, and support organizations
Preferred
Good working hands-on experience and knowledge on Manhattan Active product and its microservice components
Hands-on expertise in SQL, Postman, REST APIs, and JSON
Good to have troubleshooting experience with MAWM Proactive, SCI, Jasper, and label reports, but not mandatory
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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