Jobs via Dice · 3 days ago
Flexeraone Administrator
United States
Full-time
Remote
Mid, Senior Level
3+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Aquinas Consulting, is seeking a Senior Technology Analyst to serve as a Flexera Administrator within the ServiceNow CMDB and IT Asset Management Team. This role involves technical administration and optimization of the FlexeraOne tool, providing support, enhancements, and training to team members.
Computer Software
Responsibilities
Provide daily administration support
Enhance and configure the FlexeraOne to support business requirements
Monitor and analyze application-related problems and coordinate resolutions with internal teams in alignment with Service Level Agreements (SLAs) to maintain the health of the system
Establish and report on key metrics related to performance and accuracy of the tool
Collaborate with business to review and address enhancement requests, requirements, and workflow
Perform routine maintenance and upgrade activities, testing enhancements and communicating feature changes and impact to teams
Coordinate and lead support efforts with the vendor to include outages, escalations, upgrades, performance, and support case monitoring
Perform user administration
Mentor and train team members on application functionality and features
Understand the goals and requirements of the business to ensure proper configuration and support of the tool
Qualification
Required
3+ years' experience as a ITSM tool administrator
Bachelors degree in Information Technology, Computer Science or a related field
Understanding of application configuration, system administration, and ITSM processes
Experience with corporate change control processes and compliance
Familiarity with performance monitoring and operational reporting
Ability to work independently as well as multi-task and manage multiple requirements, enhancements, and support
Problem solving skills focused on diagnosing and resolving technical issues efficiently
Strong documentation and reporting skills
Detail oriented with strong organizational skills
Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of business and leadership
Preferred
Flexera ‘IT Asset Management Administrator' Certification
Experience leading Flexera One installations and upgrades
Experience with the configuration and deployment of Flexera One, to include beacon and agent deployment, upgrades, and monitoring
Experience analyzing business needs and requirements, risks, and workflows
Ability to create custom reporting within Flexera One
Basic understanding of IT Asset Management concepts, software licensing, and procurement
Experience with system or application administration for additional tools, such as ServiceNow
Experience with planning solutions focused on low code/no code implementations while minimizing customizations
Strong understanding of the software development life cycle (SDLC)
Demonstrated success leading small-to-medium scaled initiatives
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Strong analytical, problem-solving, and decision-making capabilities
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Company
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Funding
Current Stage
Early StageCompany data provided by crunchbase