Northwestern Medicine Central DuPage Hospital · 1 day ago
Manager of Laboratory Support Services - CDH Processing/Receiving
Winfield, IL
Full-time
Onsite
Entry, Mid Level
1+ years expNorthwestern Medicine Central DuPage Hospital is committed to delivering world-class care and fostering a diverse and inclusive workplace. The Manager of Laboratory Support Services will lead and enhance laboratory operations while ensuring quality service and accountability among staff.
Hospital & Health Care
Responsibilities
Leads by example; models I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions
Helps all employees make the connection between CDH values, their daily work and patient and customer satisfaction. Holds staff accountable for modeling service standards and behaviors
Sets clear expectations for continuous quality and service improvement. Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects
Encourages those who identify problems, potential solutions and opportunities for improvement. Supports and empowers staff in piloting new ideas and solutions
Creates an environment of partnership, collaboration, seamless quality and service enhancement across teams, departments and divisions of the organization
Stays informed of current and emerging issues and trends for areas of accountability, CDH organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future
Thinks and acts in ways that support CDH strategy, vision and plans. Identifies opportunities for new business growth and development, expansion of current services, etc
Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services
Measures and monitors budget and business development plans; provides ongoing updates to staff
Achieves or exceeds budget and business growth and profitability targets
Makes effective hiring decisions; completes the 90-day NEWMAN orientation process for new employees
Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement
Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within CDH
Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results
Facilitates change readiness and agility among staff and teams
Uses timely, effective communication methods to update staff on departmental and organizational priorities and progress
Creates a culture of respectful communication by listening, demonstrating approachability, practicing meeting, voicemail and e-mail courtesy
Asks for staff input; encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders
Demonstrates ability to communicate effectively across departments and sectors of organization; within all levels of management; with patients, visitors, other customers, etc
Acknowledges and celebrates individual and team contributions
Works in a cooperative and collaborative manner with the sales and service representatives to meet new and existing client need
Fully supports through management accountability for customer service the growth of the reference laboratory
Qualification
Required
Bachelor's of Science in Medical Technology within two years of hire
One to three years' experience in a CAP accredited laboratory
Preferred
Three or more years' experience in a CAP accredited laboratory
Medical Technologist Certification
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Medicine Central DuPage Hospital
Central DuPage Hospital is part of Northwestern Medicine.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Claudia Mahoney
Associate Chief Nursing Officer
Jessica Arendarczyk
Project Partner
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