IONNA · 1 day ago
Field Service Manager
Durham, NC
Full-time
Onsite
Senior Level
$90K/yr - $100K/yr
5+ years expIONNA is currently seeking a Field Service Manager to lead all Field Visit activities within the IONNA Site Operations Team. This role requires a full-time onsite presence and involves managing a team, ensuring service level agreements are met, and improving operational processes.
Renewable Energy
Hiring Manager
Gary Jong
Responsibilities
Lead and Manage our Field Service Department which comprises of Field Service Coordinators, Parts Analysts, and Regional Field Service Technicians
Manage on-time execution of all SLA’s with our EVSE hardware partners, our in-house field technicians and our field service partners
Realtime solution and problem solve to get a capable technician onsite with the right parts to resolve any field issue
Ensure all inventory is properly managed and accounted for at our HQ and our regional parts warehouses
Build and improve upon existing processes/structures to ensure that your team efficiently meets all KPI targets as we scale
Be available to support your team and our partners outside of traditional working hours and on weekends
Manage the schedule and allocation of Field Technician time to drive the maximum value for your organization and meet KPI targets
Hire and build out Field Service Team to match the scale of IONNA’s network
Manage the dispatch of vendors for the commissioning team to ensure all deadlines are met
Collaborate with and hold accountable key vendors to drive better performance
Quality Control all field service work both internally and externally to ensure it meets the required spec
Qualification
Required
You have significant experience (minimum of 5 years) managing field service teams and parts inventories
You have experience (minimum of 3 years) in the E-mobility space operating within support operations teams
You have proven experience meeting intensive SLAs in high pressure scenarios
You have a winning attitude that embodies the concept of extreme ownership
You are able to work weekends, late hours as needed to support the mission of the team and success of IONNA
You have experience leading high-performance teams that are capable of self-execution in extreme pressure scenarios
You derive meaningful insights and actions from data specific to company and team performance
You are transparent in terms of failure and focus on correcting/solving problems
You refuse to be a victim and take charge of challenging scenarios to find a resolution
Benefits
Medical
Dental
Vision
Life
401(K)
Paid holidays
Company
IONNA
Ionna is a collaboration between automotive companies BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Toyota Motor North America
2024-07-10Corporate Round
Leadership Team
Derek Rush
Chief Financial Officer
Shankar Muthukumar
Chief Operating Officer
Recent News
2026-01-19
2025-12-19
Company data provided by crunchbase