NYC Department of Health and Mental Hygiene · 1 day ago
Call Agent, Bureau of Customer Support
Queens, NY
Part-time
Hybrid
Entry Level
$24.38/hr - $28.04/hr
3+ years expThe NYC Department of Health and Mental Hygiene is dedicated to protecting and improving the health of NYC. The Call Agent will provide enhanced customer service through effective communication on the telephone and live chat, assisting the public with various health-related inquiries and ensuring they are informed about processes related to vital records and public health topics.
Health Care
Responsibilities
Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail
Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity
Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status
Provide the community/callers with health education information, making appropriate referrals for counseling and testing
Disseminate information and service the public with information related to public health topics
Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website
Maintain and update databases computerized data/records; and analyze various data for accuracy
Handle emergencies and other ad hoc assignments
Perform other required duties/tasks as assigned
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to '1' above
Preferred
Strong customer service orientation
Courteous telephone manner
Excellent oral and written communication skills
Basic computer literacy
Spanish speaking a plus
Benefits
A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Public Service Loan Forgiveness
Company
NYC Department of Health and Mental Hygiene
NYC Department of Health and Mental Hygiene is a Hospital & Health Care company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jose Ortiz
Chief Technology Officer
Aaron Anderson
CFO/Deputy Commissioner
Recent News
Crain's New York Business
2025-07-24
Healthcare IT News
2025-03-25
Healthcare IT News
2025-03-01
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