Kansys · 8 hours ago
Technical Business Analyst [SQL Required] (REMOTE)
United States
Full-time
Remote
Mid Level
3+ years expKansys is seeking a Technical Business Analyst who will provide technical assistance and support to customers and internal teams, ensuring a high level of client satisfaction. The role involves diagnosing technical problems, documenting solutions, and maintaining system reliability while strengthening customer relationships through effective communication.
HardwareInformation ServicesInformation Technology
No H1B
Responsibilities
Respond to user inquiries via ticketing system, providing solutions for software issues
Troubleshoot and resolve technical problems by analyzing logs, error messages, and user feedback
Assist in the installation, configuration, and maintenance of operating systems, software applications, and hardware components
Maintain detailed records of support issues, troubleshooting steps, and resolutions in a ticketing system
Escalate complex issues to senior technical staff or specialized teams when necessary, ensuring clear communication and follow-up
Monitor system performance and report recurring issues to proactively identify potential disruptions
Maintain a high level of customer service, ensuring user satisfaction and clear communication throughout the support process
Learn and grow within a dynamic, remote-first environment
Qualification
Required
Solid working knowledge of database queries, including writing queries, joining tables, and working with stored procedures
Comfortable handling day-to-day database tasks such as retrieving, updating, and maintaining data
Currently authorized to work in the United States on a full-time basis
Crafting, optimizing, and troubleshooting SQL queries in Microsoft SQL Server
Experience with Statements of Work and standard implementation delivery processes
Experience with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote desktop tools
Proficient in shell scripting and XML processing
Ability to read, troubleshoot, analyze and debug (C#) code
Experience with GitHub for version control, collaboration, and code management
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple priorities
Customer-centric mindset to build strong customer loyalty and drive sustainable growth by aligning products, services, and operations around the customer
Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience
3+ years of experience in a technical support or helpdesk role
Preferred
DBA role experience
Grafana experience
C# experience
.NET experience
REACT experience
Company
Kansys
Kansys designs and installs back office functions for telecomm companies, known as BSS/OSS.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Arthur Koenig
Chief Executive Officer
David Hays
Chief Operating Officer
Company data provided by crunchbase