Emergency24, Inc. · 21 hours ago
Now Hiring: Alarm Monitoring Operator / Central Station Alarm Dispatcher Full-Time | 24/7 Monitoring Center | On-Site
Brea, CA 92821
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrEmergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. They are seeking Alarm Monitoring Operators who will serve as the first point of contact during emergency and non-emergency alarm events, responding to alarm activations and ensuring timely dispatch of police, fire, or medical services.
Information Technology
Responsibilities
Respond to alarm activations and follow established procedures to verify events
Handle a high volume of inbound and outbound phone calls
Dispatch alarms to police, fire, or emergency services nationwide
Communicate clearly and professionally during high-pressure situations
Answer customer questions regarding alarm activity and account history
Monitor alarm and video systems using company software
Accurately document all calls and alarm activity
Adhere to assigned schedules, performance standards, and quality guidelines
Qualification
Required
Strong customer service skills with professional phone presence
Clear speaking voice, good grammar, and strong listening skills
Calm, focused, and composed under pressure
Detail-oriented with a high level of accuracy
Reliable, punctual, and able to follow structured procedures
Ability to learn, follow instructions, coachable and open to feedback
Comfortable working in a fast-paced, 24/7 environment
High school diploma or GED required
Minimum age requirement (18) eighteen
Must pass required background checks, integrity testing, and confidentiality agreements
Ability to work assigned shifts, including nights, weekends, and holidays
Ability to sit/stand for extended periods at a computer workstation
Ability to speak clearly and listen attentively for prolonged periods
Ability to view computer screens and read information accurately, including small text
Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
Ability to input data accurately while speaking with callers
Ability to multitask, remain alert, and maintain focus during repetitive tasks
Ability to respond quickly and calmly to urgent or emergency situations
Preferred
Previous call center, customer service, or dispatch experience highly preferred
No prior alarm monitoring or dispatch experience required — paid training provided
Benefits
Paid training
Medical, dental, and vision insurance
Paid time off
Incentive and bonus programs
Retirement plan options
Career growth and advancement opportunities
Company
Emergency24, Inc.
Emergency24 alarm dealers can compete for any commercial or residential job.
Founded in 1967
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase