Freddie Mac · 10 hours ago
Senior Manager of Learning and End User Experience
McLean, VA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $224K/yr
8+ years expFreddie Mac is dedicated to making home possible for families across the country. The Senior Manager of Learning and End User Experience will lead the creation and delivery of engaging learning resources, ensuring seamless learner experiences and collaborating with cross-functional teams to meet customer needs.
FinanceFinancial ServicesRisk Management
Responsibilities
Lead the creation and delivery of engaging, effective learning resources across all areas of the Mortgage Loan process
Ensure seamless and cohesive learner experiences that drive rapid adoption of Freddie Mac’s products and services
Collaborate with cross-functional teams to identify learning needs, establish and communicate learning design and brand standards, and measure the performance of our learning portfolio
Foster a culture of continuous improvement and innovation in customer education
Partner with management, Customer Experience (CX), Customer Service, and other business units to identify and understand customer learning needs and gaps
Regularly solicit feedback on training offerings to continuously enhance the learner experience
Develop and implement a comprehensive strategic plan and roadmap with clear, prioritized objectives to guide the creation of impactful learning experiences
Ensure alignment with client needs and drive effective adoption of Freddie Mac products and services
Lead the direction and adoption of the Learning Design Framework, including associated standards, templates, and processes, to achieve departmental goals such as consistency, accessibility, and efficiency in learning solutions
Advocate for the use of the Learning Design Framework and industry best practices throughout the Seller Engagement department, fostering a culture of continuous improvement and effective management of changes
Proactively assess and identify required technologies, talent, and business processes to support the efficient and high-quality production of new learning assets, ensuring the department remains agile and high-performing
Make decisions within the context of Freddie Mac’s risk profile, while still focusing on innovation and delightful learner experience
Manage the administration, configuration, and optimal use of learning development and content management tools to support efficient and effective learning delivery
Ensure all learning solutions consistently align with Freddie Mac’s learning design framework, branding guidelines, adult learning principles, and industry standards throughout every phase of the design process
Create, communicate, and manage the technology and learner experience roadmap, supported by comprehensive project plans
Establish clear work objectives and tactics and drive execution through effective delegation and leadership of staff
Oversee the administration of the client learning portfolio across all lines of business—including underwriting, servicing, selling & delivery, and technology tools
Monitor, track, and report portfolio performance for all learning assets using robust reporting dashboards
Administer shared services model and associated workflow to optimize development support across the learning portfolio
Leverage learning industry trends and technology advancements to foster greater efficiency and deliver innovation and positive learning experiences
Demonstrate strong leadership by clearly communicating priorities, assigning tasks, and monitoring the performance of a team of instructional designers and developers to ensure high-quality outcomes
Build and maintain effective relationships with internal and external business partners to foster collaboration and support the success of learning initiatives
Manage and maintain process and procedure library
Qualification
Required
Bachelor's or Master's degree with 8-10 years of relevant experience
Must have 4-5 years of people management experience, including hiring, coaching and performance management
Strong verbal and written communications skills
Strong understanding of technical principles, foundational tool administration, and instructional design practices
Ability to drive for results, positively influence outcomes in sensitive situations and negotiate deliverables
Ability to build and maintain positive relationships with business partners
Ability to problem-solve
Ability to organize and accurately prioritize work
Meticulous approach to all work
Ability to understand when urgency is (and is not) required
Preferred
Advanced experience with Learning or Content Management Systems, content repositories, learning development and video creation tools, ex. Totara, Articulate, and Camtasia
Experience with Adult Learning Methodologies and User Experience Methodologies
In-depth knowledge of Instructional Design principles and best practices, and a solid understanding of when and how to apply them to creating various learning solutions (including instructor-led/online courses, job aids, online help, and procedures)
Experience managing projects and partnering with various business partners and levels within the organization
Basic understanding of mortgage industry, processes, the role Freddie Mac and our customers play across the mortgage life cycle
Ability to develop mutually beneficial relationships inside and outside of the Customer Education Services department
Willingness to deliver results, adapt, and adjust to a changing work environment
Ability to lead with empathy and empower staff members to learn, grow, and innovate
A sense of humor
Benefits
Competitive compensation
Market-leading benefit programs
Company
Freddie Mac
Freddie Mac is a public government-sponsored enterprise that provides mortgage capital to lenders.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.58BKey Investors
DLP Capital
2025-12-30Post Ipo Debt· $108.4M
2025-10-28Post Ipo Debt· $343.2M
2025-09-09Post Ipo Debt· $707M
Leadership Team
Dennis G. Hermonstyne
Senior Vice President and Chief Compliance Officer
Peter Lillestolen
Vice President - MF Production and Sales, Targeted Affordable Housing
Recent News
2026-01-20
2026-01-17
Company data provided by crunchbase