NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 2 days ago
DIVISIONAL MANAGER - OPERATIONS (>$75M) - Naval Base San Diego
United States-California-San Diego
Full-time
Onsite
Senior Level
5+ years expNavy Exchange Service Command (NEXCOM) is seeking a Divisional Manager for Operations at Naval Base San Diego. This role involves managing operational support functions, implementing store programs, and maximizing customer service and operational performance.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Manages and coordinates store receiving stocking customer service accounting and front end operations. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions i.e. accounting janitorial customer service etc. engaged in store operational support functions
Coordinates store staffing requirements and training programs. Develops and maintains work schedules interviews and hires personnel and monitors and controls payroll expenses. Ensures an effective on going associate training program is in place to include new associate orientation customer service cash handling merchandising programs safety loss prevention etc
Manages sales audit and cashier cage operation cash collection and control. Oversees the collection of accounting data documents and reports from operational areas and submission to appropriate office for processing
Receives and handles customer complaints determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction
Ensures the efficient operation of receiving and stock replenishment functions
Prepares statistical reports and analysis on controllable expenses (i.e. payroll supplies janitorial etc.) Takes action to ensure expenses are managed to budget and sales trends
Coordinates and manages main store maintenance and housekeeping requirements
Carries out policy of courtesy and customer service
Performs other related duties as assigned
Qualification
Required
5 years of total experience consisting of 3 years of general experience in administrative professional investigative or other responsible work
Ability to gain a general knowledge of management practices and administrative processes
Skill in dealing with others in person-to-person work relationships
Ability to exercise mature judgment
2 years of progressively responsible specialized experience in administrative supervisory managerial professional or technical work
Knowledge of management principles practices methods and techniques
Knowledge of retail and/or services merchandising principles procedures and combination of related activities in the areas of accounting personnel procurement and distribution management and store operations
Must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations
Benefits
PAID ANNUAL AND SICK LEAVE
MEDICAL/DENTAL INSURANCE
FLEXIBLE SPENDING ACCOUNT
PENSION PLAN
401K SAVINGS PLAN - UP TO 3% MATCH
LIFE INSURANCE
PET INSURANCE
TAX FREE SHOPPING PRIVILEDGES
FREE BUS PASSES/FREE PARKING
DISCOUNTED TICKETS AT MWR
ACCESS TO NAVY LODGE HOTELS WORLDWIDE
And so much more! Be a part of our family!
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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