Jobs via Dice · 19 hours ago
Smart Grid Application Engineer
United States
Full-time
Remote
Entry, Mid Level
$52K/yr - $94K/yr
2+ years expLeidos is seeking a Smart Grid Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients. The role involves monitoring application performance, responding to service desk tickets, and providing technical support to clients.
Computer Software
Responsibilities
Duties involve responding to clients promptly and professionally, accurately documenting issues, coordinating vendor activities and following implementation procedures to ensure compliance with specifications
This role is responsible for monitoring application and system performance, status reporting and problem escalations
In addition, the engineer will receive and respond to service desk tickets and automated alerts
Provide technical and product support to clients as the principal on-site AMI resource
Ability to resolve problems requiring technical knowledge and communicate the solution effectively to peers and management
Self-starter with ability to perform work independently with little or no supervision on projects of moderate complexity
Communicate clearly and professionally with business partners and clients on the status of production outages, resolution strategy and root cause information
Responsible for escalating any issues they are unable to resolve onsite to the SGS Support team and keep the appropriate customer team members updated on the status of these issues
Analyze and resolve production system faults
Review, analyze and resolve AMI alerts, events and statuses
Troubleshoot software application issues quickly and effectively
Review, test and manage implementation & integration of AMI device firmware and server software
Manage small projects and assist with project startup activities
Perform new meter installation transaction monitoring
Manage AMI schedule collection for service level agreement compliance
Develop and maintain knowledge base information, application documentation and procedures
Manage file system archiving & retention policies
AMI device asset management (programs, IP configurations, locations, monitoring, warranty tracking, failure modes, etc.)
Ensure that work complies with Leidos' Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures
Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment
Support On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments
Qualification
Required
Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful
Experience with web-services desired
Customer service oriented; must possess attention to detail and a sense of urgency
Solid understanding of IT technology (networking, databases, applications, hardware, etc.)
Knowledge of systems methodologies, design, and implementation
Strong analytical skills and problem solving techniques
Working knowledge of ITIL principles and best practices
Work well within a team environment and individually with minimum supervision
Possess excellent written, communication and interpersonal skills
2 to 5+ years of experience working on or with technical teams
2 to 5+ years of managing small projects
3+ years of application support experience
Bachelors degree or equivalent experience required
Company
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Funding
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