TEKsystems · 19 hours ago
Program Manager
Hanover, MD
Full-time
Onsite
Senior Level
$112K/yr - $169K/yr
7+ years expTEKsystems is a growth solution provider for enterprises, focusing on technology, strategy, design, execution, and operations. The Program Manager will act as the primary liaison between clients and internal teams, ensuring successful delivery of complex initiatives while driving client satisfaction and identifying growth opportunities.
Information Technology
Hiring Manager
John T. Howlett
Responsibilities
Serve as the primary liaison between the client and internal teams, managing day-to-day communications and ensuring alignment with client goals
Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and promoting long-term engagement
Regularly report on account progress, challenges, and outcomes to both clients and internal leadership
Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement
Lead cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives
Translate client vision and expectations into actionable plans, ensuring strategic alignment and high-quality delivery
Mentor and support internal delivery resources, fostering a collaborative and high-performance team culture
Champion agency perspectives and ideas, guiding their development, and protecting their integrity through execution
Contribute to account growth strategies by identifying new opportunities within existing engagements and supporting proposal development
Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership
Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations
Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity
Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators
Drive performance metrics and quality standards across all engagements, ensuring continuous improvement
Monitor financial health of accounts, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators
Provide regular reporting on account health and serve as the escalation point for financial or operational concerns
Identify and mitigate risks early to ensure engagement stability and client confidence
Establish and maintain governance structures and controls for client engagements
Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value
Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solve their business needs being a trusted partner and advisor
Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others
Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals
Qualification
Required
Bachelor's degree in business or a related field
Minimum of 7 years of experience in account management or portfolio management roles
Proven track record of successfully managing complex projects and portfolios
Strong client relationship management skills with the ability to establish trust and act as a strategic advisor
Excellent leadership and team management skills leading high-performance teams
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Excellent communication and interpersonal skills with the ability to influence and negotiate effectively
Preferred
Experience in the IT Professional Services industry
Master's degree in related field
Knowledge of CRM systems and customer engagement strategies
Certification in project management (PMP, PRINCE2, etc.)
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP
Benefits
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase