Next Step Prosthetics · 13 hours ago
Office Administrative Assistant
Charlotte, NC
Full-time
Onsite
Entry Level
2+ years expApex 360 Systems is a healthcare consulting organization seeking a reliable and organized Office Assistant to support their operations at Next Step Prosthetics in Columbus, Ohio. The role involves managing patient workflow, handling communications, and assisting with general office operations across multiple healthcare practices.
Health CareMedicalTherapeutics
Hiring Manager
Travis Barlow
Responsibilities
Serve as a primary point of contact for patients, staff, and vendors, providing professional and courteous support
Manage multi-line phone systems, route calls appropriately, and respond to patient inquiries
Manage patient workflow in our O&P practice management software (Nymbl), including: • Patient intake and registration • Scheduling coordination and logistics • Insurance verification, eligibility checks, and patient financial responsibility • Prescribing physician device summaries, documentation review, and prescription management • Insurance prior authorizations • Insurance record requests and denial appeals • Payment collection
Maintain accurate digital and physical records, including data entry and document proofreading
Handle email correspondence and administrative communications in a timely manner
Assist with general office operations including filing, supply management, and clerical tasks
Qualification
Required
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent phone etiquette and written/verbal communication skills
High attention to detail and accuracy with documentation and data entry
Ability to manage multiple priorities across different companies and workflows
Preferred
2–5 years of experience preferred in a prosthetic and orthotic office setting
Experience with Nymbl practice management software strongly preferred
Company
Next Step Prosthetics
Next Step Prosthetics is a prosthetic patient care company specializing in upper and lower limb prosthetics.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Scott Schall
Co-Owner and Co-Founder
Travis Barlow
Co-Owner and Co-Founder
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