LaunchCapital · 13 hours ago
Business Analyst, Digital Solutions - Fidelity Resume Program
Jersey City, NJ
Full-time
Hybrid
Entry, Mid Level
2+ years expLaunchCapital is partnering with Fidelity Investments to offer a return-to-work program aimed at professionals re-entering the workforce. The Business Analyst will focus on delivering digital experiences by leveraging research, influencing product strategy, and collaborating with stakeholders to shape client-centric solutions.
ConsumerInformation TechnologyMedical DevicePublishing
No H1B
Responsibilities
You will help deliver world-class digital experiences at scale
Leveraging deep research and industry insights
Influencing product strategy
Driving implementation across all client and associate touchpoints
Identifying opportunities through data-driven insights
Defining clear and actionable requirements
Designing innovative, client-centric solutions
Supporting client and field readiness for adoption
Measuring outcomes and business impact
Conducting business acceptance testing
Discover the right opportunities using data, feedback & insights
Collaborate with stakeholders and end-users to understand business needs and translate them into clear digital product requirements
Document current workflows and identify opportunities for improvement through digital solutions
Collect and interpret data to support decision-making and measure business outcomes
Leverage your experience as a phone associate to provide practical feedback on usability and functionality
Support user acceptance testing (UAT) and ensure digital tools align with business objectives and user expectations
Ensure associates are equipped with the tools, training, and resources needed for successful adoption of digital solutions
Maintain accurate records of requirements, process flows, and system changes
Work closely with product managers, developers, and business partners to deliver high-quality digital solutions
Qualification
Required
Bachelor's degree required in business, information systems or technology related discipline
2+ years of analysis experience delivering customer or associate focused digital solutions or 2+ years as a phone associate supporting customers in a contact center environment or a branch associate supporting customers in our investor centers
Strong analytical and problem-solving skills
Familiarity with digital technologies, platforms, and tools, coupled with an affinity for technology
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite especially PowerPoint
Ability to learn quickly and adapt to changing priorities
Preferred
Experience with a CRM application (e.g Salesforce) desirable
Experience with data mining or APIs a plus (e.g SQL, Bruno)
Experience working on an agile team and familiarity with requirements management tools (e.g. JIRA, confluence) a plus
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase