LaunchCapital · 1 day ago
Client Service Manager
Omaha, NE
Full-time
Onsite
Senior Level
5+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions and consumers. The Client Service Manager will lead a client-facing team to deliver service and support for critical financial solutions, focusing on client retention and operational excellence.
ConsumerInformation TechnologyMedical DevicePublishing
No H1B
Responsibilities
Lead and manage a team of Client Service Representatives to meet or exceed daily service obligations, SLAs, and client expectations
Drive client retention efforts by identifying risks, coordinating remediation plans, and partnering with sales and product teams on renewal strategies specific to the health insurance client
Act as a business liaison, delivering market and product expertise to clients and translating client needs to implementation and product teams
Identify, recommend, and implement cross functional process improvements that streamline service delivery across multiple business units
Conduct site visits and coordinate client focus meetings to address critical satisfaction issues and strengthen relationships
Oversee revenue and cost management for assigned clients, ensuring financial performance aligns with business objectives
Execute coaching, mentoring, and goal setting to develop high performing teams and build succession capacity
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
5+ years of experience leading and mentoring a service team
5+ years of experience in service management within the financial services industry
5+ years of experience in process improvement methodologies
5+ years of experience in client relationship management and retention strategies
6+ years of equivalent combination of educational background, related experience, and/or military experience
Preferred
Experience in HIPAA/HITECH compliance and healthcare data privacy/security frameworks
Experience supporting or managing printing/fulfillment operations
Experience managing vendor relationships and contract deliverables for a single strategic client
Experience integrating with payer/vendor systems, clearinghouses, or third party benefits administrators
Experience with executive stakeholder communication and renewal/escalation management for payer clients
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase