TEKsystems · 2 days ago
IT Support
Ann Arbor, MI
Contract
Hybrid
Entry Level
$18/hr - $22/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced IT Support Technician to join their growing organization in Ann Arbor, MI. The role involves providing end-to-end technical support, troubleshooting issues, and ensuring an outstanding user experience across various platforms.
Information Technology
Responsibilities
Serve as a primary support resource for help desk and desktop support
Troubleshoot hardware, software, and network-related issues
Manage and resolve tickets while maintaining SLAs and best practices
Own new hire onboarding, including account creation and equipment setup
Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
Provide Active Directory and Group Policy support
Support business applications, SaaS tools, and collaboration platforms
Troubleshoot and support MDM solutions
Maintain and support standard and custom system images
Assist with server, networking, phone systems, and VPN access
Document solutions and help improve IT processes and standards
Escalate complex issues to appropriate IT teams when needed
Qualification
Required
Minimum 1+ years of experience in IT support environments
Minimum 1+ years of experience in Windows and macOS desktop support
Minimum 1+ years of experience in Active Directory and account management
Minimum 1+ years of experience in Office 365 and G-Suite support
Minimum 1+ years of experience in SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
Minimum 1+ years of experience in MDM platforms (JAMF, Kandji, or similar)
Minimum 1+ years of experience in ticketing systems and queue management
Minimum 1+ years of experience in network and hardware troubleshooting
Minimum 1+ years of experience in VPN and access support
Minimum 1+ years of experience in deployment, configuration, and maintenance of end-user devices
Strong troubleshooting and problem-solving mindset
Excellent customer service and communication skills
Comfortable working independently and as part of a team
Organized, accountable, and proactive
Preferred
Passion for technology and continuous learning
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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