Advanced Innovative Technology Corp. TrakMotive · 1 day ago
Technical Support Manager
Redlands, CA
Full-time
Onsite
Mid Level
3+ years expAdvanced Innovative Technology Corp. TrakMotive is seeking a Technical Support Manager who will serve as a senior technical subject matter expert supporting the Product Management team. The role focuses on customer-facing technical support, advanced training, and quality issue resolution, acting as the 'technical voice' of the company for key accounts and internal stakeholders.
AutomotiveIndustrialManufacturing
Responsibilities
Serve as the primary technical lead for key customer and vendor accounts, providing professional and timely resolutions to product performance concerns
Research and resolve complex customer-reported issues by coordinating with Quality, Product Management, and Engineering
Represent TrakMotive at customer sites, technical training sessions, and industry trade shows (e.g., AAPEX/SEMA)
Develop and deliver technical product training for internal sales teams, category managers, and external partners
Function as a functional lead and technical mentor for Level 1 staff; develop training modules for new product launches
Resolve non-routine technical issues related to manufacturing, assembly, or vehicle fitment
Partner with QA and Engineering to ensure all products meet strict aftermarket quality and safety standards
Function as the technical liaison between warehouse operations and engineering to resolve work order and documentation discrepancies
Conduct comparative analysis of competitor samples to support quarterly sourcing and product reviews
Identify and recommend product enhancements, quality improvements, or technical innovations to senior leadership
Lead 'light technical' initiatives, such as diagnostic tool implementation or RMA evaluation refinements, to improve 'time-to-ship' metrics
Qualification
Required
Minimum of 3 years of automotive repair experience, or a blend of 1-year hands-on experience and 2 years of formal automotive education (Dealer/Technical Institute)
At least 1 year of practical application of automotive diagnostic theory
Proven experience delivering technical presentations or training (e.g., Service Writing or Technical Instructor roles)
Experience performing warranty failure diagnostics and root cause analysis
High school diploma, GED, or equivalent required
Ability to lift and carry up to 50 lbs. on an occasional to frequent basis
Must be 18+ years of age and legally authorized to work in the United States
Ability to pass a post-offer background check and drug screen
Company
Advanced Innovative Technology Corp. TrakMotive
Advanced Innovative Technology Corp.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-12
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