Bell Bank · 19 hours ago
Mortgage Processing Loan Officer Assistant
Minneapolis, MN
Full-time
Onsite
Mid Level
$19/hr - $27/hr
3+ years expBell Bank is a well-established financial institution recognized for its commitment to exceptional customer service and community involvement. The Mortgage Processing Loan Officer Assistant will support loan officers in processing mortgage loans, maintaining client relationships, and ensuring compliance with regulations. This role involves a variety of tasks, including document review, customer communication, and marketing assistance to drive business growth.
BankingFinanceFinancial Services
Responsibilities
Provide high level of assistance to internal and external customers in person and on the phone; assist and maintain contact with clients, realtors, builders and others to maintain and deepen relationships to foster new business opportunities
Review and analyze credit documents for accuracy and compliance with investor/ agency guides. Identify potential problems and discuss them with loan officer and/or supervisor
Send pre-approval letters and sales engine estimates to borrowers when needed
Review purchase agreement, convert file, order title work and appraisals
Disclose compliance documents and mail disclosures with needs list. Follow up with borrower via call/email to ensure timely return of documents
Request information as needed from customers, obtain credit reports, order appraisals, title binders, surveys and tax transcripts as well as mail verification of deposit, verification of employment, and verification of mortgage forms; and update loan files and tracking systems when forms are returned
Review all new loan applications within 72 hours of receipt of file to ensure compliance with all investor agency/federal compliance guidelines
Meet with borrower to gather documents
Serve as the contact for borrowers, sellers, and agents involved in loan file, notifying and working with them to resolve any problems that may arise
Reserve funds with bond authorities and down payment assistance programs
Submit the loan file directly to the underwriting department without prior review from supervisor. If necessary prepare cover letter highlighting compensating factors. Follow up on all outstanding underwriting conditions and resubmit as needed
Provide calculation of borrower's income according to investor/agency guides, including but not limited to borrowers with multiple sources of income
Follow and monitor the schedule of closing with title companies and commitment dates noted in purchase agreement
Prepare loan file for closing, secure MDIA compliance review and hazard insurance binder, H06 for condominiums and PUD's, completion of pre-closing checklist
Review the HUD and communicate closing information to borrowers
Update loan officers with current file status weekly
Keep informed of the trends and developments in the general real estate industry as well as the changing rules and regulations pertaining to all 1st mortgage origination
Assist the loan officers with marketing their services and maintain customer data base of previous mortgage customer to increase volume
Prepare and submit closed loan file to post closing within 24 hours of final disbursement
Assist post closing with any investor pend issues
Remain informed and adhere to all aspects of investor/agency/compliance policies that affect the processing of mortgage loans and remain knowledgeable of all loan programs offered
Assist with the operating day to day functions by producing and maintaining marketing campaigns to drive growth in sales goals, while ensuring delivery of excellent customer service
Related activities include lead generation/qualification, data entry, database management, marketing research and product design
Nurturing relationships with realtors and clients through written communication and events
Develop and create ads for social media posts and flyers
Create annual marketing plan for the upcoming year with projected initiatives for clients and realtors
Client contact and follow up including email, hand written notes and/or gifts
Weekly meetings with loan officers for updates on current projects
Manage marketing inventory and re-order as necessary
Perform other work related duties as assigned by supervisor
Respond in a timely manner to quality control inquiries/exceptions on all audit reviews
Know by name and face as many customers and employees as possible, calling them by name as often as possible
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards
Know, understand, and live the company values and bottom line
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information
Prompt and reliable attendance
Perform other duties as assigned
Qualification
Required
Three or more years mortgage loan processing or loan officer assistant experience
Full understanding of FHA/VA, FNMA, FHLMC, FDIC compliance, ATR/QM, mortgage audit underwriting, appraisal and investor guidelines
Proficient computer and accurate typing skills
Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile
Ability to manage time, prioritize and multi-task
Ability to work extremely well with internal and external customers using excellent written and oral communication skills
Detail oriented with the ability to put puzzle pieces together
Ability to work well with people with diversified personalities
Ability to work as a team member
Self-motivated to research and problem solve
Benefits
Healthcare, (medical, dental, vision)
Employee stock ownership program
401(k) contribution and profit-sharing plan
Company
Bell Bank
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brooke Borrell
SVP/Marketing, Communications & Partnerships
Zac Wanzek, CFA, CPA
SVP | Deputy Chief Investment Officer
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