Broulim's Fresh Foods · 11 hours ago
Service Desk
Alpine 14 - Alpine, WY 83128
Full-time, Part-time
Onsite
New Grad, Entry LevelBroulim's Fresh Foods is committed to providing exceptional guest service and quality products. The Service Desk role involves managing guest interactions, training team members, and ensuring operational efficiency and safety within the store.
Retail
Responsibilities
Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual
Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation
Assists in the training and development of other Front-End team members
Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest’s needs in order to promote Broulim’s image and increase guest confidence and loyalty
Maintain a high level of coordination and communication with other departments to ensure a smooth flow of products and service throughout the store and within the meat department
Responsible to see that all doors are locked including back receiving doors and proper lights are turned off, i.e. front parking lot, store overheads, cooler lights, backroom, case lights, department prep areas etc. as directed by supervision
Be knowledgeable about services offered at the service desk including but not limited to, lottery processes, Rug Doctor, Coin Star, rain checks, refunds, money grams and money orders. Properly handle tobacco products. Communicate any issues to Front-End Manager
Observe the front-end for proper coverage during high volume times and ensures additional help as needed. Maintains knowledge of operating cash register and performs all related checkout procedures in a fast, efficient, friendly, and accurate manner. Completes all procedures and responsibilities within company, state and federal guidelines as directed by Front-End Manager and Store Management
Maintains knowledge of current produce codes to assure fast and accurate check out for guest
Possesses knowledge and follows all I.D. policies (Broulim’s, State, and Federal) on checks, tobacco, alcohol, and WIC
Is aware of Ad items, special prices, coupon deals in Single Point and Store Coupons, Plus Program and other features that apply to the stores sales program
Notifies proper personnel of any pricing errors or items not found in file discovered through the process of the checkout function. This is accomplished by filling in a “Not on File Slip”
Ensure that all cash tills are counted by checker at the beginning of their shift and that tills are properly pulled at the end of their shift. Have knowledge of how to fix mistakes in tills as checkers are checking out or as needed throughout shift. Know how to secure safe, and print proper end of day reports when service desk closes
Maintain knowledge of all product locations and assists guests as necessary
Once Store Director has left for the night, walk departments continuously watching for cleanliness (spills, carts, sweeps), inventory levels (out of stocks and pull downs), and proper guest service. Responsible to log department walks and outcome in walk log. Walk will include all isles and watching for signage and tags ensuring that they are properly attached to the correct product. You may be called to bag, check, and assist at service desk. You will also be required to respond to all pages
Responsible to see that all refrigeration temperature is checked and to ensure all are working properly and maintaining product. Have knowledge of what temperatures are appropriate for each cooler or freezer as they differ from product to product
Communicate out of stock needs to department closers, i.e. ground beef. Accomplish all department pullbacks on all items that need to go to the cooler
Understand each departments order postings, and know how to handle orders. Always communicate to department opening managers, by posting order and contact information in respective department, the details of the order and a contact phone number
Know how to fill out all injury reports for team members, guest accidents or guest property loss. Immediately report all severe accidents to the Store Director and fax a copy of report to corporate office attention Debbi 208-745-7433
Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others
Ensure that all store cleanup and maintenance duties are complete in all departments and all department closers are checking in and communicating all department needs with the night closing manager before leaving
Ensure company standards for safety are maintained
Ensure company standards for sanitation are maintained
Ensure company standards for productivity are maintained
Qualification
Required
Availability after 5 PM, as well as some weekends
Must have hustle and a sense of urgency
The ability to manage people
Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual
Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation
Assists in the training and development of other Front-End team members
Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest's needs
Maintain a high level of coordination and communication with other departments
Responsible to see that all doors are locked including back receiving doors and proper lights are turned off
Be knowledgeable about services offered at the service desk including but not limited to, lottery processes, Rug Doctor, Coin Star, rain checks, refunds, money grams and money orders
Observe the front-end for proper coverage during high volume times and ensures additional help as needed
Maintains knowledge of operating cash register and performs all related checkout procedures in a fast, efficient, friendly, and accurate manner
Maintains knowledge of current produce codes to assure fast and accurate check out for guest
Possesses knowledge and follows all I.D. policies on checks, tobacco, alcohol, and WIC
Is aware of Ad items, special prices, coupon deals in Single Point and Store Coupons, Plus Program
Notifies proper personnel of any pricing errors or items not found in file discovered through the process of the checkout function
Ensure that all cash tills are counted by checker at the beginning of their shift and that tills are properly pulled at the end of their shift
Maintain knowledge of all product locations and assists guests as necessary
Once Store Director has left for the night, walk departments continuously watching for cleanliness, inventory levels, and proper guest service
Responsible to see that all refrigeration temperature is checked and to ensure all are working properly and maintaining product
Communicate out of stock needs to department closers
Understand each departments order postings, and know how to handle orders
Know how to fill out all injury reports for team members, guest accidents or guest property loss
Promote a high level of morale and respect within department and store
Ensure that all store cleanup and maintenance duties are complete in all departments
Ensure company standards for safety are maintained
Ensure company standards for sanitation are maintained
Ensure company standards for productivity are maintained
Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral
Must possess solid communication skills, including verbal and listening skills
Ability to accept constructive review and be accountable for one's own success
Must have ability to work weekends, evenings, and holidays
Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim's Mission
Certificates / Licenses: Tobacco and Alcohol Policy Certified
Minimum Age: 18 years of age
Basic math skills required: Basic math skills using units of money, weight, measurement, volume, addition, subtraction, multiplication, division, and percentages required
Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job
Preferred
Experience: None required / Cash handling experienced preferred
Company
Broulim's Fresh Foods
Since 1922, Broulim's has been committed to providing the very best products and world-class service to our customers.
Founded in 1922
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brock Leonardson, CPA
Chief Financial Officer
Company data provided by crunchbase