TEKsystems · 13 hours ago
Desktop Support Technician
Westerville, OH
Contract
Onsite
Entry, Mid Level
$20/hr - $27.50/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Desktop Support Technician to join their on-site desktop support team. This role provides Tier 2–3 technical support for end users, delivering high-quality customer service while resolving hardware, software, and network issues across Windows and Mac environments.
Information Technology
Responsibilities
Provide Tier 2–3 desktop and help desk support for end users, both on‑site and remotely
Troubleshoot and resolve hardware, software, and network issues across Windows and Mac OS platforms
Deliver and set up new and replacement workstations, peripherals, and accessories
Support desktop imaging, deployment, and inventory management activities
Utilize ticketing systems to document, track, and resolve incidents and requests
Provide professional, customer‑focused technical support to faculty, staff, and students
Perform classroom and office technology support, including audio‑visual and projection systems
Install, upgrade, and maintain desktop and classroom technologies
Perform preventive maintenance and respond to emergency support needs
Communicate, track, and report system outages and recurring issues
Act as an escalation point for complex desktop issues and support projects
May participate in after‑hours or weekend support on a rotating or as‑needed basis
Qualification
Required
2+ years of hands-on experience in a desktop support or help desk environment (Tier 2–3 preferred)
Strong Windows OS troubleshooting skills
Experience supporting Mac OS environments; JAMF experience strongly preferred
Familiarity with ticketing systems (ServiceNow preferred)
Strong customer-facing and communication skills
Experience with desktop imaging, deployment, and hardware repair
Ability to work on-site full-time during standard business hours
Preferred
Strong customer service mindset with a professional, approachable demeanor
Ability to work independently with limited direction
Comfortable supporting a diverse user base in a campus or enterprise environment
Organized, detail-oriented, and able to manage multiple priorities
Willingness to support both routine desktop issues and complex technical problems
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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