TEKsystems · 9 hours ago
Technical Support Specialist
Tampa, FL
Full-time
Hybrid
Entry, Mid Level
$22/hr - $24/hr
1+ years expTEKsystems is a leading provider of business and technology services. They are seeking a Technical Support Specialist to manage the endpoint hardware lifecycle and provide high-quality remote end-user support in a regulated environment.
Information Technology
Responsibilities
Own the endpoint hardware lifecycle, including imaging, configuration, deployment, shipping, returns, replacements, and device retirement
Execute joiners and leavers processes, ensuring timely equipment delivery, recovery, and deprovisioning
Maintain accurate hardware and peripheral inventory, including unassigned, deployed, and disposed assets
Provide remote support for end users, resolving tickets efficiently and ensuring clear communication through closure
Troubleshoot and support Windows 10, peripherals, mobile devices, and basic business applications
Support remote access and core technologies including VPN, VDI, Active Directory, networking, email, telephony, and file sharing
Participate in root cause analysis for recurring issues and identify opportunities for automation
Contribute to special projects and participate in an on call rotation, including occasional off hours work
Qualification
Required
1 1/2 + YEARS of experience
Own the endpoint hardware lifecycle, including imaging, configuration, deployment, shipping, returns, replacements, and device retirement
Execute joiners and leavers processes, ensuring timely equipment delivery, recovery, and deprovisioning
Maintain accurate hardware and peripheral inventory, including unassigned, deployed, and disposed assets
Provide remote support for end users, resolving tickets efficiently and ensuring clear communication through closure
Troubleshoot and support Windows 10, peripherals, mobile devices, and basic business applications
Support remote access and core technologies including VPN, VDI, Active Directory, networking, email, telephony, and file sharing
Participate in root cause analysis for recurring issues and identify opportunities for automation
Contribute to special projects and participate in an on call rotation, including occasional off hours work
Excellent customer service, communication, and problem solving skills
Highly organized, detail oriented, and able to manage multiple priorities
Self starter who actively seeks learning opportunities
MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day
Preferred
Some technical training/college preferred along with 3+ years of technology support experience in a medium to large organization
Strong hands on experience with Windows 11 and endpoint deployment
Experience with Apple iOS devices
Knowledge of Intune and/or SCCM
Proficiency with the Microsoft Office Suite
Experience supporting a remote or distributed workforce
Background working in a highly regulated and secure environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase