Hirecrap · 3 hours ago
Customer Support Executive
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $18.50/hrTurboTax USA is a leading provider of tax preparation software, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. They are seeking motivated individuals to join their team as TurboTax Product Experts, providing frontline support to assist customers with tax software and filing processes.
Information Technology & Services
Responsibilities
Providing exceptional customer service by answering questions related to TurboTax products and tax software
Assisting customers with downloading, logging in, and navigating the TurboTax platform
Guiding users through importing documents, printing, and filing their tax returns accurately
Resolving basic tax-related inquiries and troubleshooting technical issues
Building rapport with customers by demonstrating empathy and understanding their needs
Participating in certification training to enhance product knowledge and support skills
Maintaining a flexible schedule within the designated hours of 8am EST to 12am midnight EST, Monday through Sunday
Supporting continuous improvement initiatives and providing feedback to enhance customer experience
Qualification
Required
Strong communication skills
Proactive attitude
Willingness to learn
Reliable internet connection
Quiet workspace
Ability to work independently
Enthusiastic and empathetic
Basic computer literacy
Comfort navigating software platforms
Available to commit to a minimum of 25 hours per week
Preferred
Familiarity with customer service or technical support
Benefits
A one-time certification bonus of $405 upon successful completion of training.
An additional Turbo Bonus Boost of $5 per hour from April 9 to 15, available for unlimited hours, with specific daily minimum work requirements.
Flexible scheduling options, allowing you to set your own work hours between 8am EST and 12am midnight EST, seven days a week.
Fast certification process completed within three days, enabling you to start supporting customers quickly.
Opportunity to work remotely from your home, eliminating commute time and providing a comfortable work environment.
Ongoing support from Subject Matter Experts (SMEs) and Marketplace Performance Specialists to assist you during live calls.
Potential to increase work hours and earnings based on your availability and performance.
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase