Dreamscape Hospitality · 1 day ago
Assistant Front Office Manager
Greater Houston
Full-time
Onsite
Senior Level
5+ years expDreamscape Hospitality is committed to providing authentic hospitality and meaningful experiences to guests. The Assistant Front Office Manager oversees front office operations, ensuring exceptional guest service and staff development while collaborating with the Director of Front Office to maintain high standards and satisfaction levels.
Hospitality
Responsibilities
Foster a can-do, guest-first environment among colleagues across the hotel
Oversee the safety and complete satisfaction of our guests, and ensure they are 100% recovered when challenges arise, by performing exceptional service recovery
Collaborate with the Director of Front Office to foster an environment where associates are empowered to be their best selves. This includes, but is not limited to, providing the resources and PMS training needed to deliver exceptional guest service, while nurturing a wellness-focused workplace where associates feel cared for and supported
Recommend critiques on budget, labor cost plans, and objectives and manages within those approved plans
Maintain front office inventory
Review all agent works such as check list, conferma emails, reservations made, tickets placed in HOTSOS and end of shifts reports. Check for follow- through and accuracy
Coach and counsel associates with DOFO to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Collaborate and communication with the housekeeping department helping to support their operation from a front office perspective and ensure they are supported during times where occupancy demands are high
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Extranet Management - Ensure extranets are managed and are displaying accurate information
Reconcile end of month reports and fulfill end of month duties are directed by the DOFO. This includes reconciling Sojern
Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
Ensures proper staffing levels for customer service goals
Qualification
Required
5–7 years of progressive front office leadership, with preference for full service/lifestyle hotel experience
Associates or bachelor's degree in hospitality management or related field
Strong ability to train, coach, and motivate teams to meet Hyatt service standards
Proven ability to analyze Front Office reports, operational planning & able to comprehend occupancy forecast & rooms budget
Solid cash‑handling and financial accuracy skills
Deep understanding of front desk operations, guest services, and room inventory management
Excellent communication, conflict resolution, and the ability to work a flexible schedule (weekends, holidays)
High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, service recovery and ability to improve profitability of Front Office department with ancillary revenues
Colleague Advantage, Opera PMS, FSPMS, OnQ/Pep, or GXP - Prior Reserve experience is a plus
Company
Dreamscape Hospitality
We are committed to fostering relationships rooted in trust and transparency.
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase