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Customer Service Intern jobs in United States
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Justrite Manufacturing Company L.L.C. · 17 hours ago

Customer Service Intern

positionWellsburg, WV
timeInternship
remoteOnsite
seniorityIntern
Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. The Customer Service Intern will support the team through a structured capstone project aligned to key business needs, gaining hands-on experience in an industrial safety manufacturing environment.
Product DesignSecurity

Responsibilities

Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
Learn the company's product and service offerings to confidently assist customers with recommendations
Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups)
Track customer issues, escalations, and resolution timelines to improve response consistency
Assist with order entry, order tracking, returns, and basic account troubleshooting
Analyze customer feedback and complaints to identify trends and recommend service improvements
Support customer retention initiatives such as follow-up outreach and satisfaction check-ins
Participate in team meetings, training sessions, and professional development events
Participate in Intern Week, professional development sessions, and networking events
Present final project outcomes and recommendations during Capstone Presentations to leadership

Qualification

Customer serviceAnalytical skillsCommunication skillsOrganizational skillsCRM systemsProblem solvingPresentation skills

Required

Currently pursuing a Bachelor's or Master's degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
Strong analytical, organizational, problem solving and communication skills

Company

Justrite Manufacturing Company L.L.C.

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Justrite is a portfolio company of Justrite Safety Group, a growing family of industrial safety companies.
dateFounded in 1906
location
Des Plaines, Illinois, USA
people-size1001-5000 employees
web-link
http://www.justritemfg.com/

Funding

Current Stage
Late Stage
Total Funding
$14.8M
Key Investors
Barings BDC
2015-11-01Acquired
2014-02-20Series Unknown· $14.8M

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Company data provided by crunchbase