Confidential · 9 hours ago
Senior Manager Customer Relationship Management
United States
Full-time
Remote
Senior Level
$120K/yr - $145K/yr
7+ years expConfidential company is seeking a Senior Manager, Customer Success to be a part of the Account Management Team. The role focuses on consultative sales and large account management to grow revenue through strategic account plans and effective resource deployment.
Marketing & Advertising
Responsibilities
Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history
Track revenue trends and sales opportunities, and analyze competitive threats
Meet or exceed monthly and annual revenue objectives within a defined list of named accounts
Identify additional product or solutions company can provide
Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with client products and solutions
Clearly demonstrate your understanding of company pricing, administrative procedures, and organization to effectively articulate company benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion
Maintain a current understanding of client competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of client over that offered by its competitors
Prepare and deliver quarterly and annual client business reviews
Document and manage all action/project plans for assigned client base
Analyze trends and make recommendations on potential changes to customer programs
Intervene as required to ensure customer satisfaction
Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices
Constantly seek, share, and implement best practices
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions
Manage customers with clear communication and needs analysis
Provide internal leadership in a heavily matrixed environment managing several cross functional resources
Partner with internal account team to review program performance
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs
Manage contract renewals and proposal responses to RFPs
Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers
Manage monitoring and reporting programs for customers
Perform other duties as assigned
Qualification
Required
BS/BA or equivalent
7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
Work experience in the professional sales environment desirable
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Strong oral and written communication, and interpersonal skills
Outstanding multi-tasking and time-management abilities
Excellent organizational, analytical, problem analysis and problem-solving skills
This position requires travel which includes overnight travel with as much at 30% travel requirements
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
Preferred
MBA optional but preferred
Minimum 3 years of virtual work experience – preferred
Preferred location - Eastern or Central time zones
Company
Confidential
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Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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