FF Inc · 13 hours ago
Customer Support Associate
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrFF Inc is seeking a Customer Support Associate to provide friendly and reliable support to customers throughout their experience. The role involves serving as the primary point of contact for customer inquiries, assisting with onboarding, and ensuring issues are resolved efficiently.
Management Consulting
Responsibilities
Serve as the primary point of contact for customer questions and support needs
Assist customers with onboarding, setup, or service activation
Respond to inquiries and guide customers through solutions or next steps
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and escalate to internal teams when needed
Maintain accurate records of customer interactions and updates
Provide personalized support by understanding customer needs and goals
Monitor customer accounts to identify opportunities for additional support
Collaborate with team members to improve processes and customer experience
Qualification
Required
Strong communication and interpersonal skills
Friendly, patient, and comfortable supporting customers in various situations
Ability to manage multiple requests and stay organized
Problem-solving mindset with a customer-first approach
Basic computer skills and comfort learning new systems or tools
Reliable, detail-oriented, and professional
Preferred
Experience in customer service, retail, hospitality, sales support, or account support is a plus — but not required
Benefits
Competitive pay with performance-based incentives
Paid training and ongoing coaching
Clear growth path into Customer Success, Account Management, or Senior Support roles
Supportive, collaborative team environment
Opportunities to build long-term, transferable professional skills
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase