Forethought · 6 hours ago
AI Solutions Architect/ AI Implementation Engineer
United States
Full-time
Remote
Mid LevelForethought is a company that offers advanced AI agents for customer experience, and they are seeking a dedicated AI Solutions Architect/AI Implementation Engineer Consultant to join their team. This role involves deploying and configuring AI projects while collaborating with clients to design and implement intelligent solutions that enhance customer support operations.
Artificial Intelligence (AI)Customer ServiceEnterprise SoftwareGenerative AIMachine LearningSaaS
Responsibilities
Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform
Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value
Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem
Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value
Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap
Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery
Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results
Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery
Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle
Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry
Strong understanding of software deployment methodologies, system integration, and configuration best practices
Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally, experience with the use/application of LLMs
Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels
Strong problem-solving skills and ability to adapt to evolving project requirements and priorities
Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients
Preferred
Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms
Experience with Sentry, Kibana, or other error logging tools
Benefits
Health Insurance
Paid maternity, paternity & parental leave
Company-wide wellness day
Company
Forethought
Forethought is a generative AI suite for customer support automation.
Founded in 2017
51-200 employees
H1B Sponsorship
Forethought has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$117MKey Investors
Blue Cloud VenturesSteadfast FinancialNew Enterprise Associates
2025-05-13Series D· $25M
2021-12-15Series C· $65M
2020-10-28Series B· $17M
Leadership Team
Sami Ghoche
Co-Founder & CEO
Bhusha Mehta
Vice President of Customer Experience and Success
Recent News
2026-01-07
MarketScreener
2025-11-25
Company data provided by crunchbase