Retell AI · 15 hours ago
Staff Engineer, Platform & Systems
San Francisco Bay Area
Full-time
Onsite
Lead/Staff
$240K/yr - $300K/yr
9+ years expRetell AI is a rapidly growing startup focused on revolutionizing call centers with advanced voice AI technology. The Staff Engineer will own the technical direction of the core platform, leading complex initiatives and collaborating closely with various teams to enhance and scale the existing systems.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own the design and evolution of core platform and systems architecture
Lead complex technical initiatives end-to-end, from concept to production
Make high-leverage technical decisions that balance speed, reliability, and scale
Raise the technical bar through design reviews, mentoring, and hands-on leadership
Partner closely with product to translate business needs into robust technical solutions
Identify and resolve performance, scalability, and reliability bottlenecks
Help define engineering best practices as we scale the team and platform
Qualification
Required
9+ years of experience building and operating production systems
Operated at Staff or Principal level (or equivalent scope), even if the title wasn't official
Strong in systems design and can reason clearly about tradeoffs
Move fast but care deeply about correctness, reliability, and maintainability
Comfortable owning ambiguous problems and defining the path forward
Built or scaled platforms used by real customers at meaningful volume
Enjoy being hands-on — writing code, reviewing designs, and unblocking teams
Preferred
Worked with distributed systems
Experience with Voice AI
Experience with real-time systems
Experience with APIs at scale
Experience with infra/platform work
Experience with developer-facing products
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
HealthCareIT News
2026-02-07
2025-12-17
Company data provided by crunchbase