Stella Contracting, Inc · 5 hours ago
Support Audio Engineer
United States
Full-time
Remote
Mid Level
$70K/yr - $95K/yr
3+ years expStella Contracting, Inc is seeking a Support Audio Engineer to provide technical support and troubleshooting for audio systems. The role involves collaborating with various teams to resolve technical issues and optimize audio solutions in a fully remote environment.
Construction
No H1B
Responsibilities
Provide remote technical support for audio hardware, software, and systems
Troubleshoot, diagnose, and resolve audio issues for customers and internal teams
Collaborate with product, engineering, and development teams to identify and escalate technical problems
Guide customers and staff on optimal audio setup, configuration, and performance
Maintain and update technical documentation, knowledge base articles, and troubleshooting guides
Participate in testing new audio products, software updates, and system improvements
Monitor and report on recurring audio issues, providing insights for product enhancements
Assist with training and onboarding new users and team members on audio systems
Ensure compliance with quality, safety, and performance standards
Qualification
Required
Bachelors degree in Audio Engineering, Music Technology, Computer Science, or related technical field, or equivalent experience
3–5 years of experience in audio engineering, technical support, or related roles
Strong knowledge of audio systems, digital audio workstations (DAWs), and sound processing
Experience troubleshooting hardware and software audio issues
Excellent problem-solving, analytical, and organizational skills
Strong written and verbal communication skills
Ability to work independently and manage multiple technical issues in a remote environment
Familiarity with networking, audio protocols, and remote collaboration tools
Must be legally authorized to work in the United States
Must currently reside within the United States
Preferred
Experience supporting professional audio equipment in live or studio environments
Certifications in audio engineering, network audio, or relevant technologies
Knowledge of signal flow, acoustics, and audio standards
Experience with customer-facing support in SaaS, streaming, or broadcast technology
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development, training, and certification reimbursement
Employee wellness and assistance programs
Company
Stella Contracting, Inc
Best of Houzz 2019 Service Best of Houzz 2017 Service Best of Houzz 2014 Service 2001 Professional Remodeler Magazine Chrysalis Award for Excellence In Remodeling Voted one of the Best Residential Remodeling Contractors in the USA by Remodeling Magazine National Association of the Remodeling Industry (NARI) Member National Kitchen and Bath Association (NKBA) Certified Kitchen Designers (CKD) National Association of Home Builders (NAHB) Certified Aging‑In‑Place Specialists (CAPS) Proud member of the NAHB and NARI, Stella Contracting, Inc.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase