Comcast · 2 days ago
Sr Support Engineer - FreeWheel
United States
Full-time
Remote
Senior Level
5+ years expComcast, through its subsidiary FreeWheel, provides comprehensive ad platforms for publishers, advertisers, and media buyers. The Sr Support Engineer will deliver complex technical solutions, troubleshoot product implementations, and mentor sales teams while serving as a lead technical advisor for product deployments.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Supporting business operations by troubleshooting product issues and providing detailed technical recommendations under some supervision
Collaborating with Sales teams to evaluate product modification requests and contribute engineering insights for customization projects
Leading product demonstrations and technical presentations to customers with guidance from experienced team members
Developing test procedures and executing validation plans for standard product configurations following established protocols
Documenting technical specifications and product capabilities to assist customers in making informed purchasing decisions
Participating in cross-functional product review meetings to provide technical input on customer requirements and solution feasibility
Maintaining technical product knowledge through ongoing training and applying expertise to support customer application needs
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of Relevant Work Experience
Amazon Web Services (AWS)
Collaborating
Customer Feedback
Customer Service
Problem Resolution
Preferred
Some combination of coursework and experience, or extensive related professional experience
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-09
2026-02-07
2026-02-05
Company data provided by crunchbase