NTT DATA · 9 hours ago
Desktop Support ACS
Aurora, IL
Full-time
Onsite
Entry Level
$36.97/hr - $36.97/hr
2+ years expNTT DATA is a recognized leader in IT and business services, and they are seeking a Desktop Support professional. The role involves installing, upgrading, and troubleshooting hardware and software issues while maintaining customer satisfaction and adhering to service level agreements.
Application Performance ManagementCloud ManagementEnterprise SoftwareInformation Technology
No H1B
Responsibilities
Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Qualification
Required
2+ years desktop and/or deskside experience
High School Diploma or equivalent
Must have reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Must have A+ Certification
Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Preferred
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel will be minimal and on an exception basis only
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA
NTT Data specializes in SAP services for enterprises and offers IT consultation, application and cloud management, and SAP implementation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kumar Srinivas
CTO, Health Plans
George Warman
Vice President - CFO Enterprise Services
Recent News
2025-10-06
2025-10-06
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